Yes, we offer international express shipping to many countries around the world. When placing an order on our website, you'll have the option to select your country during the checkout process, and shipping rates and estimated delivery times will be provided based on your location.

If you have any questions or concerns about international shipping or need assistance placing an international order, please don't hesitate to contact our customer support team! We're here as Yel Studios to help ensure that your order arrives safely and efficiently, no matter where you are in the world.

Shipping rates and delivery times for international orders may vary depending on the destination country, the shipping method selected, and any customs processing times. You'll be able to view the available shipping options and associated costs during the checkout process.

Your cargo will be prepared within 24 hours after your order is received. After you deliver your order to the cargo company, you will be able to see from the tracking number that your cargo has departed within 24 hours.

Please note that other International orders, excluding our US shipments, may be subject to customs duties, taxes and other fees imposed by customs authorities of the destination country. These additional costs are the buyer's responsibility and are not included in the purchase price or shipping cost paid at checkout.

Unfortunately, you cannot currently pay directly from our website with your Paypal account or Apple Pay information. You can see the logos of the payment systems valid on our site at the bottom of our page.

You can easily pay with Visa, MasterCard, Maestro, Iyzico and American Express cards.

We can only accept payments from all over the world in dollars.

Yes, you can track your order with us. Once your order has been processed and shipped, we will provide you with a tracking number via email or through your account on our website.

To track your order:

• Email Notification: If you provided an email address during checkout, you will receive an email notification with your tracking number once your order has been shipped. Simply click on the tracking number or follow the link provided in the email to track your package's journey.
• Account Dashboard: If you created an account on our website before placing your order, you can log in to your account and navigate to your order history or order details. There, you should find a tracking number associated with your order along with a link to track your package.
• Carrier's Website: Use the tracking number provided to track your package directly on the carrier's website. Most carriers offer online tracking services that allow you to see the current status and location of your package in real-time.

If you have any questions or encounter any issues while tracking your order, please feel free to contact our customer service team for assistance. We're here to help ensure that your order arrives safely and on time.

We understand that circumstances may change, and you may need to modify your order after it has been placed. Here's how you can proceed;

If you need to modify your order, such as changing the quantity of items or updating your shipping address, please reach out to our customer support team promptly. We'll do our best to make the requested changes before your order is processed and shipped. However, please note that once an order has been processed, we may not be able to modify it. In such cases, you may need to wait until you receive the order and then initiate a return for any unwanted items.

It's important to contact us as soon as possible if you need to cancel or modify your order to increase the likelihood of a successful outcome. Our customer support team is here to assist you and will work to find the best solution based on your individual circumstances. Thank you for your understanding.

We understand that circumstances may change, and you may need to cancel your order after it has been placed. Here's how you can proceed;

If you wish to cancel your order, please contact our customer support team as soon as possible. We'll make every effort to accommodate your request, but please note that we may not be able to cancel your order if it has already been processed or shipped. In such cases, you may need to wait until you receive the order and then initiate a return for a refund.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. Here are the key points of our return policy;

• You can return the product within 30 days of delivery for a full refund.

• Once we receive your return, we will process your refund to the original method of payment within 2-5 business days. Please note that it may take additional time for your bank or credit card company to process the refund and for it to reflect in your account.

• If you receive a damaged or defective item, please contact us immediately so that we can arrange for a replacement or refund. We may request photos or additional information to facilitate the resolution process.

If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help make your shopping experience as smooth and enjoyable as possible.

If you receive a damaged or defective item, please contact us immediately so that we can arrange for a replacement or refund. We may request photos or additional information to facilitate the resolution process.

If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help make your shopping experience as smooth and enjoyable as possible.

As Yel Studios, we produce our products with great care to ensure that their quality lasts for a long time. Here are some tips tailored to each type that will help you preserve our handmade ceramic products, glazed and unglazed, for as long as possible.

• GLAZED ITEMS

Glazed censers, incense burners and other items may occasionally be susceptible to light stains. Regular washing can help remove and prevent staining.

We recommend hand washing for best results. However, it can be placed in the dishwasher using the gentle/low heat setting to remove stubborn stains. Alternatively, you can soak the product in a bowl of warm water with detergent tablets.

For very stubborn stains and stains, diluted chlorine and limescale remover can sometimes be effective.

• UNGLAZED ITEMS

To ensure the longevity of your unglazed stoneware ceramic products, please follow the care instructions below:

Hand wash with mild detergent and warm water. Avoid using abrasive cleaners or scrubbing pads as they can scratch the surface. It will be sufficient to remove the dust of unglazed products with a damp cloth.
Do not leave unglazed items in water for long periods of time and allow the items to cool before submerging them in water. Avoid sudden temperature changes as this may cause cracking.

Store unglazed products in a dry place to prevent moisture build-up. Use our unglazed incense burners and oil burners in a place out of reach of children for long-term use. The product will be too hot to handle. For this reason, do not rush to maintain and keep the product. By following these simple care instructions, you can preserve the beauty and durability of your stoneware for years.

All our products (incense burners, censers, candlesticks, picture palettes, vases) are produced in precious Istanbul, the historical and modern city of Turkey. In our small business, all products are handcrafted by Yel Studios' boutique team.

Made in Turkey.

We use different types of clay (smooth, burnished, textured). All our stoneware clays come from the most valuable German companies. Our ceramic clays are taken from traditional regions of Turkey such as Bilecik, Kınık and Cappadocia, which have been continuing the ceramic village tradition for centuries.

There is no customization in product options yet. However, if you have a customization request about our products, you can quickly contact us through our customer service team.

As Yel Studios, we do not currently have any dealers. Our products are only available online or in our studio at Selamiali Mah. Dogramacı Mehmet sk.Uyum Apt. No.20/B Uskudar/Istanbul

No it is not an obligation. But it is highly recommended. Indeed, this will allow you to find your history more quickly, edit your addresses and track your package online. You will also be notified when new products and exceptional events are released.

On average, we send out one newsletter per week. You have the possibility to unsubscribe at any time, with one click. These newsletters are sent to introduce new products and announce important events.

All the information you see on our site remains up to date. We make updates to stock control and product pages on our site every day of the week.

You can contact our customer support team through various channels for assistance with any questions, concerns, or inquiries you may have. Here are the primary ways to reach us:

• Email: You can email our customer support team at info@yelstudios.com. Simply compose an email with your query, and one of our representatives will respond to you as soon as possible during our operating hours.
• Live Chat: Visit our website and look for the live chat option, usually located in the bottom corner of the page. Click on the chat icon to initiate a live chat session with one of our customer support representatives. This option allows for real-time communication and assistance with your questions or concerns.
• Contact Form: Some websites offer a contact form that you can fill out with your name, email address, subject, and message. This form is typically found on the "Contact Us" page of the website. Once you submit the form, our customer support team will receive your message and respond to you via email.
• Social Media: Depending on our brand's presence, you may also be able to reach out to us through social media platforms such as Facebook, Twitter, or Instagram. Direct messages on these platforms are often monitored, and our team will respond to your inquiries promptly.

No matter which method you choose to contact us, our goal is to provide you with excellent customer service and address any questions or concerns you may have in a timely and helpful manner.

We make every effort to ensure that the colors shown on our website are as accurate as possible. However, please note that the appearance of colors can vary depending on factors such as your monitor settings, screen resolution, and lighting conditions. Additionally, yarn colors may appear differently in person due to variations in dye lots.

To help you make an informed decision, we provide detailed descriptions and high-quality images of our products, including multiple views and close-up shots to give you a clear idea of the color and texture. If you have any questions about a specific color or need assistance with color matching, please don't hesitate to contact our customer service team. We're here to help ensure that you're satisfied with your purchase, and we'll do our best to assist you in selecting the perfect color for your project.